Help Us To Help You
You will be treated as an individual and will be given courtesy and respect at all times irrespective of your ethnic origin, religious belief, personal attributes or the nature of your health problems. In return we ask you to appreciate that we are all trying to satisfy the needs of all of our patients and would appreciate your co-operation.
Medical staff will advise you of the treatment they think appropriate, which you may discuss if you wish. No care or treatment will be given without your informed consent.
You have the right to see your health records written after the 1st November 1991, subject to any limitations in the law. Please ask the Practice Manager, if required.
People involved in your care will give you their names and will ensure that you know how to contact them. It is very important that you notify us of any changes of name and address. Please note that if you move out of your practice area, it will be necessary for you to register with another GP locally.
It is our job to give you treatment and advice. In the interest of your health it is important for you to understand all the information. Please ask us if you are unsure of anything.
We aim to see patients within 20 minutes of their appointment time, however this is not always possible. If this is not possible, an explanation will be given. If for any reason you have been waiting for over 30 minutes please speak to a receptionist.
If a doctor agrees that a routine referral is necessary, this will be completed and sent within one week. Urgent referrals will be made more promptly.
We are registered under the Data Protection Act and have robust systems in place to protect your confidentiality. Personal health information is used to monitor the practices screening activities.
Occasionally anonymised health information is sent to the PCT to monitor quality standards and for post-payment verification purposes.
All staff at the surgery have the right to carry out their work without threat or violence. The surgery has a policy of removing from our list any patient who is physically or verbally abu-sive, or threatening towards any member of our staff or other patients. We promise to treat all of our patients with respect - in return, we feel our staff are entitled to the same respect.